Refund and Returns Policy

1. General Policy

At exploreearth, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused and in its original condition
• Unwashed, unaltered, and free of any damage
• Returned in the original packaging, including any accessories, manuals, and tags

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products
• Final‑sale or clearance merchandise clearly marked as such
• Items that have been damaged, altered, or used beyond normal inspection

3. Return Process

3.1. Initiating a Return

To start a return, please contact us at [email protected] with the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2. Shipping the Return

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Please use a trackable shipping method and retain proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the price of the returned product, less any original shipping charges, unless the return is a result of our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product. We will process the return and refund once the original item is received.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Package the item securely for return to avoid damage during transit.

7. Legal Disclaimer

exploreearth reserves the right to modify this Refund and Returns Policy at any time without prior notice. The policy posted on the website at the time of your purchase governs your return or refund request.

All disputes arising from this policy shall be governed by the laws of the State of North Carolina, United States, without regard to its conflict of law principles.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (704) 396-1125
• Address: 1184 Southeast Washington Terrace, Charlotte, North Carolina 28216, United States